SUPPORT AND MAINTENANCE SERVICE
PAL-AFRIC’s Preventive Maintenance and Technical Support are fundamental part of our offerings. We can help you reduce the risk of downtime and to help you better plan and allocate your support costs. The range of maintenance services such as software updates, hardware servicing and onsite replacement /x are amongst what we offer. These services, based on agreed service levels, are centrally managed by a team of dedicated support staff. The care and servicing by our personnel for the purpose of maintaining your ICT equipment and facilities in satisfactory operating condition by providing for systematic inspection, detection and correction of incipient failures either before they occur or before they develop into major defects are the core of our Preventive Maintenance Service. We streamline your operations and help reduce downtime through proactive guidance and advice and help to improve reliability, efficiency and reduce costs.
Our support services can augment your existing IT engineering capabilities, giving your support staff a place to call for expert advice when needed our qualified officers provide you the round the clock technical support that you will require. We track all your issues (events and failures), providing you with one focal point helpdesk communication. We provide you access to our service desk 24×7 for call logging where you can issue, track and manage your IT Support needs. PAL-AFRIC can step in and manage all your third party ICT contracts to enable you have a single point of accountability. With our track record of managing complex, IT environments and creating innovative maintenance solutions, you can always rely on PAL-AFRIC to be your friend in the IT business.
MANAGED ROUTERS AND SWITCHES
Our Managed Router and Switch Service offer an end-to-end service for transitions, hardware support, systems integration, network monitoring and management of your network infrastructure. Our certified engineers are always on standby to configure and make the necessary updates and changes on the go to ensure maximum uptime of your network.
